Personal data

Personal data are all kinds of different information that can be attributed to a person. When using our website we collect and process a number of these personal information, this also apply for: analysis tools, live chat, and registration forms.

We collect and process the following type of information: a unique ID, technical information about your computer, tablet or phone, your IP-address.

Contact forms

When using our contact form with submission options on our website, information is stored in our e-mail system for us to answer your questions. The contact information is not used for marketing, signing up for emails or anything of the kind without you requesting this.

Your data will not be forwarded outside the organization unless it is relevant to the subject and only if we have your approval.

Analysis tools

To give us the best insight and comparison of data for our website we use analysis tools that are based on anonymous data: Google Analytics, Facebook, Pixels, and Sitecontrol.

You have the right to not be included in our analyzes at any time – however, we appreciate that you help us make our website better for us to understand what and where to potentially improve.

Data sub-processor

A sub-processor is a third-party data processor used by pensopay, who has access to various data including personal data. At pensopay we use several different data sub-processors to handle different tasks as described below. 

Supplier Country Status Function Updated
Amazon AWS Sverige   Hosting 02. april 2024
Hubspot Tyskland   CRM 02. april 2024
Flexfone Danmark   Phone support 12. maj 2023
QuickPay Danmark   Payment gateway 12. maj 2023
Clearhaus Danmark   Acquirer 12. maj 2023


Data storage

Safety

We have taken technical and organizational measures to ensure that your information will not accidentally or illegally be deleted, published, lost, deteriorated, or be known by unauthorized people, misused, or otherwise be processed in violation with the law.

If such data breach should occur all our registered users will be contacted within 72 hours with information about which data is lost including instructions on what to do about it. In a situation with security breach, we will do our absolute best to reduce any data loss for our users.

Data protection

We value all data both yours and our own. We protect the data with the following initiatives which we always keep up to date: SSL Encryption, Firewall, Safety net, Training of staff, Password strength, Password Breach Block.

Data storage

If you send us data in contact forms, these will be kept for 24-72 hours for safety reasons after which they will be deleted manually from our system and transferred to the customer’s 3rd party (the acquirer).

pensopay’s employees will have access and will be able to edit the information submitted by the user, because they must be able to provide support based on this information. 

All analytical data is kept indefinitely as these are anonymous. We use this data to monitor and improve our online activity.

Our customer archive is stored based on Danish law and are explained further in our trading conditions.

Data breach procedures

At pensopay we use updated firewalls that tells us if our security has been breached – whether this is a breach on the firewall, or it is a password breach we will be notified as soon as possible so we can take care of the situation.

In addition, our firewall provides us with weekly updates on attempted attacks on our security as well as alarms in case of increased attempt activity. Because of this, we are always informed about possible attacks on our website.

Besides having data breach procedures at pensopay.com we also have several sub-data processing agreements with our suppliers who are there to ensure your (and our) data is in safe hands both within and outside the EU.

Data rights

Export and deletion of data

You have the right to get insight on the data we keep on you. You can have your personal data exported from our system and sent to you.

In general, all the data you have sent us will be part of the ticket that is automatically formed on your e-mail including the documents you have submitted when creating it.

You can also ask that we delete all your personal data. However, this does not include any type of data that we are required to store for administrative, legal or security reasons. Which is most of the personal data we keep due to money laundering legislation.

If you have any questions, please feel free to contact pensopay A/S at support@pensopay.com.