To make things even easier, AnhDu created a series of instructional videos that walk customers through the cooking process from start to finish. These videos help people learn the techniques behind the dishes, making authentic cooking achievable at home. He also implemented a live chat feature, allowing users to ask questions about recipes or ingredients in real time—ensuring no one feels lost in the kitchen.
Balancing Growth and Ambition: The Solo Founder’s Journey
As a solo founder, AnhDu has often struggled to balance work and personal life. During peak periods, he’s clocked more than 80 hours a week. On top of that, the pandemic brought logistical challenges—from delayed deliveries to rising transport costs—all of which he’s had to tackle alone.
Despite these hurdles, Pandasia has grown to the point where AnhDu expects to hire five full-time employees within the next year. Until now, he’s relied mostly on part-time help, but the pace of growth calls for a bigger team. He’s also planning to expand the product range to bring even more Asian goods to Danish consumers.
Three Tips from AnhDu: Choosing the Right Payment Solution
Here are three essential tips from AnhDu for entrepreneurs choosing a payment provider for their webshop:
Choose a solution with strong support.
When you’re just starting out, quick help is crucial. Go with a provider that offers reliable phone and email support.
Look for automation.
Once your system is up and running, it should work smoothly without your daily involvement—so you can focus on growing your business.
Prioritize quality
Check customer reviews to understand how the provider performs in real-world scenarios. It can say more than any sales pitch.
The Partnership with pensopay: A Key to Effortless Payments
Since day one, AnhDu has relied on pensopay as Pandasia's payment partner. He chose it because it’s an all-in-one platform, combining both gateway and acquirer services in one place. He explored other options, but what convinced him was the communication. After several good conversations with Pierre, pensopay's CEO, the decision was clear.
pensopay made handling payments smooth and stress-free. "Everything’s systemized—there are clear guides, and if you have a question, just call or email," AnhDu Long Vu, Pandasia. For a webshop owner like AnhDu, it’s essential to have a solution that runs on autopilot, freeing him up to focus on growing the business.
pensopay's excellent customer service is a big plus. "At pensopay, there are no stupid questions," AnhDu Long Vu, Pandasia. That kind of support is critical, especially for a young business. And when minor technical issues have popped up—like a rare system outage—AnhDu appreciated the transparency. pensopay maintains a real-time status page so webshop owners can track any issues and get updates on resolutions. "Even a small update makes a huge difference when you run an online store," AnhDu Long Vu, Pandasia.
