We understand if some of you have been confused... To be honest, it hasn’t been easy for us either. But don’t worry, we’ve got it under control. In July, Shopify decided to shut down their payment app. That's why we developed a new pensopay app to solve the issue.
Earlier this summer, Shopify announced they were shutting down their payment app. As a result, their customers' payment solutions stopped working after July 31, 2022.
The New pensopay App – Why Should You Have It?
The shutdown of Shopify's app meant that you could no longer process payments, and it would also be impossible to manage old orders.
New pensopay App for Shopify Users
- All Shopify customers had to replace their payment app because the current one stopped working.
- After July 31, 2022, you can no longer make payments with the old Shopify app.
- In July, pensopay developed a new app that allows you to continue using Shopify as your e-commerce platform while still receiving payments.
- During the transition, we sent emails to all Shopify customers and assisted with the full installation of the new app.
- The transition has affected over 1,500 customers.
- If you haven't switched yet, contact us at:
Phone: +45 77 344 388
Email: support@pensopay.com
We understand that many people prefer Shopify as their e-commerce platform. Shopify is one of the most popular e-commerce platforms in the world. We know that several of our competitors have chosen not to offer this solution for Shopify, which has led them to discontinue their partnership with Shopify. Of course, this is not something we are interested in doing here at pensopay. See here which other integrations we also support.
The Benefits of the New App
For years, we've had to buy access to our competitor's app, Quickpay, to handle Shopify customers, as Shopify hasn't allowed new payment providers on their platform. On all other e-commerce platforms, we have our own app.
As the first in Denmark to start building the new payment app for Shopify, we ensured that all payment methods were ready and the app functioned flawlessly at launch.
The benefit for you is clear: with the pensopay app, you no longer need to process payments through another provider.
How Many Users Have Switched to the New pensopay Payment App?
At pensopay, we have helped over 1,500 customers transition to the new app.
Switching to the New pensopay Payment App
The change took place during the summer, a time when many are on vacation and employees are unavailable, making it difficult to dedicate time and resources to getting familiar with the new system. Payments are a sensitive topic, and most businesses prefer not to interfere with them. Therefore, the idea of uninstalling an entire payment solution and replacing it with a new one can feel intimidating, which we completely understand.
We worked hard to help you and made several attempts to ensure everyone was transferred to the new pensopay app.
Here's What We Did:
For our employees, this meant that our customer service and developers worked throughout the entire summer, handling over 1,500 individual updates. We were also challenged as half of our team was on vacation. There were some truly dedicated employees who worked extra hard in July to make this happen. We want to give them an extra shout-out! We estimate that we’ve helped around 90% of you with the new setup. It was very important for us that the transition happened without any 'downtime' on your webshop. We've made every effort to show you why pensopay is the right place to be. We hope we've succeeded in doing so.
If you're using Shopify and find that your payment solution isn't working, make sure to double-check that you have installed the new pensopay app.
It’s still possible for you to switch to the new app. Remember – we’re more than happy to help!
A huge thank you to all our patient customers and the colleagues who went above and beyond to make this a success.
Team pensopay
