Privacy policy

Introduction

When you visit our website, pensopay.com, we collect different information about you and your use of our website. We use this information to know how many people visit the page as well as which pages attract the most attention and to determine user’s geographical locations. If you do not want any information to be collected, you should opt out the use of cookies.

Here you can see which information is collected automatically and its purpose.

Publisher

pensopay A/S
Søndergade 23B, 1. tv.
7100 Vejle

CVR: 36410876
Telefon: +45 77344388
E-mail: support@pensopay.com

Data controller: Pierre Rindsig

Cookies

A website uses cookies which is a text file that is stored on your computer, tablet, or phone with the purpose of recognizing your device and remembering your settings. Cookies is also used for performing statistics and targeting marketing content.

Cookies cannot infect computers with viruses or malware. It is possible to delete and block cookies.

You can change your cookie settings any time. Below is the description of the data storage we use in our cookies:

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. 

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent. Your consent applies to the following domains: pensopay.com

Your current state: Allow all.

Your consent ID: 8tEoGhoy7Tk1et+61wcRJYiGqiiPQe3d1AcRDYPfu2F57HPWsZklOg==Consent date: Wednesday, August 31, 2022, 03:35:33 PM GMT+2

Change your consent  |  Withdraw your consent

Cookie declaration last updated on 07/08/2022 by Cookiebot:

Necessary (10)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

NAME PROVIDER PURPOSE EXPIRY TYPE
__cfruid Zendesk This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP Cookie
__zlcstore Zendesk This cookie is necessary for the chat-box function on the website to function. Persistent HTML Local Storage
_grecaptcha Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
_GRECAPTCHA Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 179 days HTTP Cookie
AWSALBCORS Zendesk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP Cookie
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP Cookie
rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
rc::b Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage
rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage
ZD-suid Zendesk Unique id that identifies the user’s session. Persistent HTML Local Storage

Preferences (1)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

NAME PROVIDER PURPOSE EXPIRY TYPE
ZD-store Zendesk Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTML Local Storage

Statistics (5)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

NAME PROVIDER PURPOSE EXPIRY TYPE
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 399 days HTTP Cookie
_ga_# Google Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 399 days HTTP Cookie
_gat Google Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
ZD-buid pensopay.com Unique id that identifies the user on recurring visits. Persistent HTML Local Storage

Marketing (5)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

NAME PROVIDER PURPOSE EXPIRY TYPE
__zlcmid Zendesk Preserves users states across page requests. 1 year HTTP Cookie
_fbp Meta Platforms, Inc. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session Pixel Tracker
smartlook_setup_retry_after Smartlook Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Persistent HTML Local Storage
smartlook_setup_retry_after_reason Smartlook Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Persistent HTML Local Storage

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

NAME PROVIDER PURPOSE EXPIRY TYPE
42721ba940504938a11f120782cc60d00a94b3615ff049f5b39863caa24939f8 briskeagle.io Pending 1 year HTTP Cookie

Data collection

Personal data

Personal data are all kinds of different information that can be attributed to a person. When using our website we collect and process a number of these personal information, this also apply for: analysis tools, live chat, and registration forms.

We collect and process the following type of information: a unique ID, technical information about your computer, tablet or phone, your IP-address.

Contact forms

When using our contact form with submission options on our website, information is stored in our e-mail system for us to answer your questions. The contact information is not used for marketing, signing up for emails or anything of the kind without you requesting this.

Your data will not be forwarded outside the organization unless it is relevant to the subject and only if we have your approval.

Analysis tools

To give us the best insight and comparison of data for our website we use analysis tools that are based on anonymous data: Google Analytics, Facebook, Pixels, and Sitecontrol.

You have the right to not be included in our analyzes at any time – however, we appreciate that you help us make our website better for us to understand what and where to potentially improve.

Data sub-processor

A sub-processor is a third-party data processor used by pensopay, who has access to various data including personal data. At pensopay we use several different data sub-processors to handle different tasks as described below. 

Supplier Country Status Function Updated
Clearhaus Denmark   Acquirer May 1st 2023
         
         
         
ReePay Denmark   Invoice May 1st 2023
Thagaard Konsulenthus

Denmark   Website May 1st 2023
         
QuickPay Denmark   Payment gateway May 1st 2023
Flexfone Denmark   Phone support May 1st 2023
         
         
         
Amazon AWS Irland   Hosting May 1st 2023
         
ZenDesk USA   Customer service May 1st 2023
Google USA   Mail May 1st 2023
Pipedrive

USA   CRM May 1st 2023
AutopilotHQ Inc. USA   Newsletter May 1st 2023
Meta Platform inc. USA   Facebook Ads May 1st 2023

Data storage

Safety

We have taken technical and organizational measures to ensure that your information will not accidentally or illegally be deleted, published, lost, deteriorated, or be known by unauthorized people, misused, or otherwise be processed in violation with the law.

If such data breach should occur all our registered users will be contacted within 72 hours with information about which data is lost including instructions on what to do about it. In a situation with security breach, we will do our absolute best to reduce any data loss for our users.

Data protection

We value all data both yours and our own. We protect the data with the following initiatives which we always keep up to date: SSL Encryption, Firewall, Safety net, Training of staff, Password strength, Password Breach Block.

Data storage

If you send us data in contact forms, these will be kept for 24-72 hours for safety reasons after which they will be deleted manually from our system and transferred to the customer’s 3rd party (the acquirer).

pensopay’s employees will have access and will be able to edit the information submitted by the user, because they must be able to provide support based on this information. 

All analytical data is kept indefinitely as these are anonymous. We use this data to monitor and improve our online activity.

Our customer archive is stored based on Danish law and are explained further in our trading conditions. 

Data breach procedures

At pensopay we use updated firewalls that tells us if our security has been breached – whether this is a breach on the firewall, or it is a password breach we will be notified as soon as possible so we can take care of the situation.

In addition, our firewall provides us with weekly updates on attempted attacks on our security as well as alarms in case of increased attempt activity. Because of this, we are always informed about possible attacks on our website.

Besides having data breach procedures at pensopay.com we also have several sub-data processing agreements with our suppliers who are there to ensure your (and our) data is in safe hands both within and outside the EU.

 

Data rights

Exporting and deletion of data

You have the right to get insight on the data we keep on you. You can have your personal data exported from our system and sent to you.

In general, all the data you have sent us will be part of the ticket that is automatically formed on your e-mail including the documents you have submitted when creating it.

You can also ask that we delete all your personal data. However, this does not include any type of data that we are required to store for administrative, legal or security reasons. Which is most of the personal data we keep due to money laundering legislation.

If you have any questions, please feel free to contact pensopay A/S at support@pensopay.com.